Everyone brings something unique to our community, which is diverse in ethnicity, gender, size, sexual orientation, disability, religion, age, and beliefs. When we respect our differences, we create a community of growth and success. From our earliest days, we have sought to make fashion warm and approachable...to feel the same joy our customers do when they see the best version of themselves. Our mission and HEART values reveal our fundamental belief that every customer and team member is valuable, and their differences should be celebrated. We have no tolerance for actions of hate, discrimination, harassment, or intimidation. Rather, we encourage our team to embody behaviors that reflect our values of Humility, Empathy, Authenticity, Relationship, and Tenacity to create a welcoming environment for all.
In this spirit, we look forward to coming together as one heart.
Our Diversity & Inclusion efforts focus on four strategic pillars:
We are committed to improving the level of diversity in our marketing and promotional materials by expanding BIPOC and size-diverse representation across every channel–from our website and emails to our influencer partnerships and social media accounts.
In an effort to build teams that will more accurately reflect the diverse markets we serve we are actively seeking to hire and retain diverse talent in all areas of our company, including our home office, our warehouse, and nationwide in our stores.
We are empowering our team members to share feedback and create a stronger culture of inclusion by establishing a Diversity & Inclusion Advisory Council and implementing Diversity & Inclusion training within our home office, warehouse, and store teams.
We believe that our success in these efforts will be measured by the active reflection of our HEART values, which are steeped in the belief that every customer and every team member is valuable and their differences should be wholly honored and respected.