Shipping & Returns
  • We offer FREE shipping on all purchases over $50 before tax.
  • There is a $5.95 shipping charge for each pair of shoes ordered.
  • All packages sent by USPS Priority Mail.
  • Gift cards are shipped via USPS standard mail.

HOLIDAY SHIPPING: We will do our best to process and deliver orders so they arrive by Christmas. Most orders typically deliver within 4-5 days of when the order was placed. Please note orders are not guaranteed to arrive by Christmas, as our shipping partners anticipate potential delays due to logistical challenges, inclement weather and other disruptions out of their control. As always, we aim to process and ship in a timely manner, and our Care Team is here to assist with any questions, concerns or tracking information. Please contact

NOTE: We do not ship internationally which includes: Guam, Virgin Islands, Federated States of Micronesia, American Samoa, Northern Mariana Islands, Palau and Puerto Rico. We do not accept orders from freight forwarders. If you would like to place an order using a Canadian billing address and US shipping address, please call us at 1-877-290-6262 ext.2. We are available Monday-Friday, 9am-5pm CST. Any confirmed and shipped order that is refused by the customer and returned to us is subject to a 20% restocking charge.

All orders are shipped via Priority Mail and can take 3-5 days to be processed before shipping. Tracking is provided on your account order page.

*All orders are shipped via USPS. Click here for up-to-date USPS shipping delays and information.

Have a change of heart? Items with original tags still attached and in unworn condition may be returned within 30 days of in-store purchase, or within 30 days of a shipped item’s delivery date.

NOTE: Gift Cards may not be returned. All intimates are final sale, excluding bodysuits.

EXTENDED HOLIDAY RETURN POLICY: Orders placed between November 1 and December 24, 2021 qualify for our extended holiday return policy. Any purchase made in this window is eligible for return through January 14, 2022 or within 30 days, whichever is longer. All items must be new with original tags attached.

Items with original tags still attached and in unworn condition, including online orders, may be returned or exchanged at your local store within the 30-day return window.


We offer easy returns via USPS for a flat rate of $5.95.

1. If you have an account, sign in to see your orders and choose View Order to begin a return.


If you don't have an account, you can look up your order using your email address or the shipment tracking number by clicking the Order Lookup link below. When looking up your order, be sure to enter the same email address used when placing your order. Following this step, you'll receive an email with a unique link to view your orders.


2. Next to each eligible item, you’ll see a blue link that says “X days left for return.” Click this link and follow the prompts to continue or add more items.

3. Download the return label, and follow the instructions for shipping your item(s) back.

Once your return is received, please allow up to 15 business days for your refund to be issued. Returns will be credited back to the original form of payment. If you purchased the item with a prepaid Visa, Mastercard, Discover, Amex, mall gift card, or cash, you will be issued a credit in the form of an EVEREVE gift card which can be redeemed at an EVEREVE store, at, or

If you have a question, we encourage you to email us at, as we are experiencing high call volume. If you’re having trouble with a return, please include the order number and item(s) you’d like to return so that we can help you more quickly.

You can also reach us by phone at 1-877-290-6262 ext.2. We're available Monday-Friday 9am-5pm Central time.

Popular styles sell out fast, so we encourage you to return your unwanted item(s) and order the replacement item(s) directly from, rather than requesting an exchange. If you would prefer to have us process the exchange for you, please complete the returns process, and note the exchange request on your packing slip.

I am unable to leave my home at this time. How can I send back my return?
Returns may be placed in your mailbox, or you can schedule a free USPS pickup here:

I received a message that my return is pending approval. What does this mean?
When returning an item that is damaged or defective, we may reach out for more information before approving a return. Please watch for an email with questions or updates.

I want to request a return, but can’t print my shipping label right now. What should I do?
When you request a return and we generate a shipping label, the label will be emailed to you, so you can download and/or print at your convenience.

Where can I find my order number?
If you made a purchase online, you can find your order number on your order confirmation email. Click the link in any of your confirmation or tracking emails to start a return. If you purchased in-store, your order number is listed at the top of your receipt.