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FAQ

How can I see my shopping bag?

If you have items in your shopping bag, click here to view them and/or check out.

How do I check out with a coupon code?

Redeem your coupon code by viewing your shopping bag and clicking the gray button that says "apply a coupon code." Please make sure you are logged in to your Evereve account to use your Rewards code and/or accrue more Rewards from your order. Click here to view your shopping bag.

Why am I seeing a $7 shipping fee if my order is over $50?

There is a $7 shipping charge for each pair of shoes ordered, due to size and weight of the package. Shoes are subject to this shipping fee even if the order total exceeds $50.

How do I check the status of my shipment?

To check the status of an order, please log in to your account and click on My Orders. Once an item has shipped, there will be a link to USPS tracking. For Guest checkouts, your tracking link will be included on the order confirmation email. Orders placed in any of our stores will not automatically generate tracking notification or order confirmation via email. Please email support@evereve.com if you have questions regarding the status of your order.

Can you help me find the right product and size?

Not sure how it fits? Want to know why we love it? Or what to wear it with? Let's chat. We're here to make sure you feel beautiful. Connect with us at 1-877-290-6262 ext. 2 or support@evereve.com. If you contact us outside of business hours (M-F 8-6pm, S-S 9-4pm CST) we'll respond within 48 business hours.

Can I return items to my neighborhood Evereve store if I order online?

You can return any product ordered online to your local Evereve store. Product needs to be returned unworn with tags attached within 30 days of receiving your item. Please bring your receipt/packing slip and your original form of payment with you so the store can accurately credit your account.

What is the return timeframe?

Product needs to be returned or postmarked within 30 days of receiving it. All items need to be unworn with tags attached and receipt/packing slip included. You will be notified once the return has been processed, within 7-10 business days.

How do you ship?

We ship by United States Postal Service Priority Mail. Packages usually take 5-7 business days to arrive once we receive your order. We do not Express or Overnight Ship. Also, we do not ship internationally. For Canadian customers, we can accept your order as long as we can ship it to an address in the United States.

What if I didn't receive all of my items?

You may receive your order in more than one package. If an item is unavailable to be shipped, we will contact you and credit you for your purchase.

Why can't I add an item to my cart? I get an option to find a store or add my email. Why?

First, please make sure that the size and color swatch are selected. If they are, then the item you have selected is no longer available to order online. We offer the option to Find A Store in case there is a store near you that has the item available to purchase. Or if you’d like to add your email, we will notify you if the item becomes available again. No phone orders are available for these items.

How do I receive Special promotions and emails?

Each week we send out emails showcasing trends and company promotions that may be happening in stores and online. Sign up to receive these emails on the homepage of evereve.com or talk to a stylist at your neighborhood Evereve store. And be sure to follow us on Facebook, Twitter & Instagram to always be the first to know. We love making new friends.