Our Stores Are Open! Plus, Free Shipping Over $50.* see details >
Cart Cart

Cart

FAQ

COVID-19 Response

We’ve reopened stores across the country in accordance with state and local government guidance. Maintaining the health and safety of our employees and customers remains our top priority, and we’re closely following CDC guidelines as we take careful steps forward. In addition to practicing social distancing, all in-store stylists will wear masks, and we will provide masks, gloves and hand sanitizer for customer use. All worn and returned merchandise will be isolated to reduce risk of exposure from clothing. We’re strictly adhering to CDC guidelines for proper workplace sanitation, and we’re asking anyone experiencing symptoms of coronavirus stay home. We ask for your partnership by following local guidelines when inside EVEREVE stores, including wearing a mask.

Please click here for more information.

Thank you for your continued loyalty and support. We’re grateful for the opportunity to continue serving you in new and exciting ways, and have recently launched Dressing Room To Go services and Store Pickup to enhance your EVEREVE shopping experience. Learn more here.

How can I contact you?

Due to additional precautions being taken to keep our teams safe, our Care Team is working at a controlled capacity. Wait times may be longer than normal, and availability is reduced. We are available to assist you Monday through Friday, 9am to 5pm CST, and are closed on Saturday and Sunday. We apologize for any inconvenience this may cause. Please find more info on how to contact us here.

How can I see my shopping bag?

If you have items in your shopping bag, click here to view them and/or check out.

How do I use my 2020 Pass?

Customers who made qualifying purchases of $100 or more on merchandise, net of returns, from March 15th through May 31, 2020 earned the 2020 Pass. The 2020 Pass is a benefit that includes 10% all-channel discount on every purchase, and $1 Trendsend Styling Fee throughout 2020. It will be automatically applied at checkout when you provide your account info in-store, or log in to your account online. For more 2020 Pass questions, please check our 2020 Pass page.

How do I check out with a coupon code?

Redeem your coupon code by viewing your shopping bag and clicking the gray button that says "apply a coupon code." Please make sure you are logged in to your Evereve account to use your Rewards code and/or accrue more Rewards from your order. Click here to view your shopping bag.

Why am I seeing a shipping fee if my order is over $50?

There is a $5.95 shipping charge for each pair of shoes ordered, due to size and weight of the package. Shoes are subject to this shipping fee even if the order total exceeds $50.

How do I check the status of my shipment?

To check the status of an order, please log in to your account and click on My Orders. Once an item has shipped, there will be a link to USPS tracking. For Guest checkouts, your tracking link will be included on the order confirmation email. Orders placed in any of our stores will not automatically generate tracking notification or order confirmation via email. Please email support@evereve.com if you have questions regarding the status of your order.

Can you help me find the right product and size?

Not sure how it fits? Want to know why we love it? Or what to wear it with? Our Care Team is here to help. We are available to assist you Monday through Friday, 9am to 5pm CST, and are closed on Saturday and Sunday. Please find more info on how to contact us here.

Can I return items to my neighborhood Evereve store if I order online?

Yes! Product must be returned unworn with tags attached within 30 days of receiving it. Please provide your receipt/packing slip with your return so the original form of payment can be credited.

What is the return timeframe?

Purchases must be returned within 30 days. All items need to be unworn with tags attached and receipt/packing slip included. You will be notified once the return has been processed, typically within 7-15 business days. Due to additional precautions being taken at our warehouse and in stores, processing returns may take longer than usual. We appreciate your patience during this unusual time.

How do you ship?

We ship by United States Postal Service Priority Mail. Packages usually take 5-7 business days to arrive once we receive your order. However, given the current COVID-19 crisis, USPS may take slightly longer to complete shipment. We do not Express or Overnight Ship. Also, we do not ship internationally. For Canadian customers, we can accept your order as long as we can ship it to an address in the United States.

What if I didn't receive all of my items?

You may receive your order in more than one package. If an item is unavailable to be shipped, we will contact you and credit you for your purchase.

Why can't I add an item to my cart? I get an option to find a store or add my email. Why?

First, please make sure that the size and color swatch are selected. If they are, then the item you have selected is no longer available to order online. We offer the option to Find A Store in case there is a store near you that has the item available to purchase. Or if you’d like to add your email, we will notify you if the item becomes available again. No phone orders are available for these items.

How do I receive Special promotions and emails?

Each week we send out emails showcasing trends and company promotions that may be happening in stores and online. Sign up to receive these emails on the homepage of evereve.com or talk to a stylist at your neighborhood Evereve store. And be sure to follow us on Facebook, Twitter & Instagram to always be the first to know. We love making new friends.