We're opening stores in select locations! See details here >
Free shipping and NOW free returns on all orders*. See details here >
2020 Pass - spend $100 by May 31st, save 10% all year! See details here >
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FAQ

COVID-19 Response

We’re reopening stores across the country in accordance with state and local government guidance. Maintaining the health and safety of our employees and customers remains our top priority, and we’re closely following CDC guidelines as we take careful steps forward. In addition to practicing social distancing, all in-store stylists will wear masks, and we will provide masks, gloves and hand sanitizer for customer use. All worn and returned merchandise will be isolated to reduce risk of exposure from clothing. We’re strictly adhering to CDC guidelines for proper workplace sanitation, and we’re asking anyone experiencing symptoms of coronavirus stay home. We ask for your partnership by following local guidelines when inside EVEREVE stores, including wearing a mask.

Please click here for more information.

Updated Store Hours: Monday-Saturday 10 AM-6 PM, Sunday 12 PM-5 PM

Thank you for your continued loyalty and support. We’re grateful for the opportunity to continue serving you in new and exciting ways, and have recently launched Virtual Styling services, Store Pickup and Free Shipping & Returns to enhance your EVEREVE shopping experience. Learn more here.

How can I contact you?

Due to additional precautions being taken to keep our teams safe, our Care Team is working at a controlled capacity. Wait times may be longer than normal, and availability is reduced. We are available to assist you Monday through Friday, 9am to 5pm CST, and are closed on Saturday and Sunday. We apologize for any inconvenience this may cause. Please find more info on how to contact us here.

How can I see my shopping bag?

If you have items in your shopping bag, click here to view them and/or check out.

How do I get a 2020 Pass?

Spend $100 or more on merchandise from March 15th through May 31 while many of our EVEREVE stores have been closed due to the nationwide COVID-19 crisis. Your $100 merchandise total does not include taxes, shipping, purchase of gift cards, or styling fees. In return we will grant you a 10% all-channel discount on every purchase, and $1 Trendsend Styling Fee throughout 2020. Please see additional details here.

How do I check out with a coupon code?

Redeem your coupon code by viewing your shopping bag and clicking the gray button that says "apply a coupon code." Please make sure you are logged in to your Evereve account to use your Rewards code and/or accrue more Rewards from your order. Click here to view your shopping bag.

Why am I seeing a $7 shipping fee if my order is over $50?

There is a $7 shipping charge for each pair of shoes ordered, due to size and weight of the package. Shoes are subject to this shipping fee even if the order total exceeds $50.

How do I check the status of my shipment?

To check the status of an order, please log in to your account and click on My Orders. Once an item has shipped, there will be a link to USPS tracking. For Guest checkouts, your tracking link will be included on the order confirmation email. Orders placed in any of our stores will not automatically generate tracking notification or order confirmation via email. Please email support@evereve.com if you have questions regarding the status of your order.

Can you help me find the right product and size?

Not sure how it fits? Want to know why we love it? Or what to wear it with? Our Virtual Styling team is here to bring the dressing room experience you love right to your home. Set up your appointment through our Virtual Styling scheduler to find a time that works for you.

Can I return items to my neighborhood Evereve store if I order online?

Yes! We are reopening stores in accordance with government guidance. If a store near you is open, you can return online orders at your local store. If stores near you remain closed, please return your items through USPS. Learn more and start your free return here. Product must be returned unworn with tags attached within 30 days of receiving it. Purchases made between February 16, 2020 and April 22, 2020 have an extended return window of 60 days. Please include your receipt/packing slip with your return so the original form of payment can be credited.

What is the return timeframe?

We've extended our return window for purchases made between February 16, 2020 and April 22, 2020 in response to COVID-19. Product purchased within this timeframe needs to be returned or postmarked within 60 days of receiving it, and purchases made outside of this timeframe returned within 30 days. All items need to be unworn with tags attached and receipt/packing slip included. You will be notified once the return has been processed, typically within 7-15 business days. Due to additional precautions being taken at our warehouse and in stores, processing returns may take longer than usual. We appreciate your patience during this unusual time.

How do you ship?

We ship by United States Postal Service Priority Mail. Packages usually take 5-7 business days to arrive once we receive your order. However, given the current COVID-19 crisis, USPS may take slightly longer to complete shipment. We do not Express or Overnight Ship. Also, we do not ship internationally. For Canadian customers, we can accept your order as long as we can ship it to an address in the United States.

What if I didn't receive all of my items?

You may receive your order in more than one package. If an item is unavailable to be shipped, we will contact you and credit you for your purchase.

Why can't I add an item to my cart? I get an option to find a store or add my email. Why?

First, please make sure that the size and color swatch are selected. If they are, then the item you have selected is no longer available to order online. We offer the option to Find A Store in case there is a store near you that has the item available to purchase. Or if you’d like to add your email, we will notify you if the item becomes available again. No phone orders are available for these items.

How do I receive Special promotions and emails?

Each week we send out emails showcasing trends and company promotions that may be happening in stores and online. Sign up to receive these emails on the homepage of evereve.com or talk to a stylist at your neighborhood Evereve store. And be sure to follow us on Facebook, Twitter & Instagram to always be the first to know. We love making new friends.