FAQ
Items with original tags attached and in unworn condition may be returned within 30 days of in-store purchase or within 30 days of a shipped item’s delivery date. Items returned with a gift receipt will be issued a credit on an EVEREVE Gift Card or merchandise exchange. Purchases made between November 3 and December 24, 2025 qualify for our extended holiday return policy. Any purchase made in this period is eligible for return through January 11, 2026 or within 30 days, whichever is longer.
EVEREVE reserves the right to refuse or limit returns or exchanges for any reason. Returns that do not meet policy requirements may be returned to customers. A pattern of atypical or excessive returns may lead to purchase or return restrictions in our stores or online.
NOTE: Gift Cards may not be returned. All intimates and tights are final sale, excluding bodysuits. Returns of merchandise purchased with both a gift card and another payment method, will be refunded to the gift card first, until the gift card balance is fully refunded, then any remaining refund amount will be issued to the original payment method (credit card or cash) used for the purchase.
Our Care Team is available to assist you Monday through Friday, 9am to 5pm CST, and are closed on Saturday and Sunday. Please find more info on how to contact us here.
If you have items in your shopping bag, click here to view your bag and/or check out.
Due to our quick turnaround on shipping, unfortunately our Care Team is unable to cancel or modify orders at this time. Please find instructions on our Returns & Shipping page for initiating a return once the item is received.
Coupon codes can be redeemed in checkout. Please make sure you are logged in to your Evereve account to use your Rewards code and/or accrue more Rewards from your order.
There is a $6.95 shipping charge for each pair of shoes ordered, due to size and weight of the package. Shoes are subject to this shipping fee even if the order total exceeds $50.
To check the status of a shipment, visit the Order Status page and enter the email address and zip code you used to place the order.
Not sure how it fits? Want to know why we love it? Or what to wear it with? Check out the product reviews, fit information, and Fit Predictor on products. It can help determine size and fit. Our Care Team is also here to help. We are available to assist you Monday through Friday, 9am to 5pm CST, and are closed on Saturday and Sunday. Please find more info on how to contact us here.
Yes! Items with original tags still attached and in unworn condition may be returned within 30 days of in-store purchase, or within 30 days of a shipped item’s delivery date. Items returned with a gift receipt will be issued a credit on an EVEREVE Gift Card.
NOTE: Gift Cards may not be returned. All intimates are final sale, excluding bodysuits.
We ship by United States Postal Service Priority Mail and Ground Advantage. Packages usually take 5-7 business days to arrive once we receive your order. Expedited shipping is not available. Tracking is provided on your account order page. We are unable to cancel or modify orders. We do not ship internationally which includes: Guam, Virgin Islands, Federated States of Micronesia, American Samoa, Northern Mariana Islands, Palau and Puerto Rico. We do not accept orders from freight forwarders. For Canadian customers, we can accept your order as long as we can ship it to an address in the United States. If you would like to place an order using a Canadian billing address and US shipping address, please call us at 1-877-290-6262 ext.2. We are available Monday-Friday, 9am-5pm CST. Any confirmed and shipped order that is refused by the customer and returned to us is subject to a 20% restocking charge.
You may receive your order in more than one package. If an item is unavailable to be shipped, we will contact you and credit you for your purchase.
Yes! Click on the color and size for the item you want. Under the "Add to Bag" button, there is an option to "check other stores". Click on "check other stores", enter your zip code, and hit search to see a list of stores near you and which of those stores has your item in stock.
Yes! Add items to your shopping bag and head to Checkout. There you’ll see an option to Pickup in Store and can select from a list of stores near you. In order to be eligible for pickup, all items in your shopping bag must be available at the same store. You’ll get an email when your order is ready to be picked up within 2-4 days (usually sooner).
If your order can’t be picked up in store due to availability, we recommend shipping to your preferred address instead.
We are happy to provide price adjustments on full-priced items that have been purchased within 10 days of the request. If an item was initially purchased at any discount, it is not eligible for a price adjustment. Contact us to start a price adjustment.
- Purchases placed during Companywide Sales, Store Specific Sales (Grand Opening/Anniversary Sales), store Style Socials, and Daily Deals will not be eligible for a subsequent Price Adjustment.
- Purchases with EVEREVE Rewards coupons, Birthday Reward coupons, discount codes applied (including Trendsend 4+ discount), or previously marked down items, will not be eligible for a subsequent Price Adjustment.
- Price Adjustment requests must be made within 10 calendar days from the original purchase date with the original receipt/order number.
- We do not offer price-matching of competitors’ pricing or promotions.
- We ask that you allow 7-10 business days for your approved Price Adjustment request to be completed. All Price Adjustments will be processed back to the original form of payment.
Each week we send out emails showcasing trends and company promotions that may be happening in stores and online. Sign up to receive these emails on the homepage of evereve.com or talk to a stylist at your neighborhood Evereve store. And be sure to follow us on Facebook, Twitter & Instagram to always be the first to know. We love making new friends.
If you are returning an item that you paid for using Shop Cash, the Shop Cash is returned to your balance. However, expired Shop Cash is not returned and may lead to a negative Shop Cash balance if associated with a refunded order. To view your balance and details, sign in to the Shop app. Any questions regarding the usage of Shop Cash should be directed to the Shop App customer support team link found in your Shop app.